Payment Information
House of Sanaa offers the following payment methods;
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- Paypal
- Bank Transfer (send us an email or message on social media for more information)
- Credit Card (Visa, Mastercard and American Express)
- Ideal (Debit Card Payments from The Netherlands)
- Sofort (Debit Card Payments from Belgium, Austria and Germany)
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To use payment methods other than PayPal, choose Checkout (Next to the Paypal button) and fill out all required information at Step 1. At Step 2 choose postal delivery or Pickup (Rotterdam only) . Step 3 shows you all our payment methods.
Shipping costs
All packages can processed and handled in Rotterdam, The Netherlands.
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Therefore, these are the countries we ship to and their shipping costs:
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The Netherlands - €5,95
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Belgium - €13,-
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United Kingdom - €16
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Europe - €15
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Luxembourg​
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Germany
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France
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Italy
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Spain
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Sweden
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Denmark
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Finland
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Poland
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United States - €25
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Africa - €25
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Asia - €25
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Also allow 3-5 business days for your order to be processed and shipped.
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Items on the SALE page are on stock and will be shipped within 1 - 2 business days.
Returns
For returns, please contact us within: 14 days after delivery. Return items within: 14 days after delivery. We do not accept cancellations on custom orders. But please contact me if there are problems with your order.
The following items may not be returned or exchanged due to the nature of these items, unless they are damaged or defective on delivery, I can not accept returns from: Custom and personalized orders, digital downloads.
Conditions for return: Buyers are responsible for the shipping costs of returns. If the item is not returned in its original state, the buyer is responsible for the reduction in value.
Questions about your order?
Any questions or comments about your order can be emailed to; houseofsanaa@gmail.com